The village’s operator pays for Verandah. Residents never pay. Local shops can list free; a featured spot is paid. These terms cover the village that runs it, the people who use it, and shops in Beyond the gate. They are governed by the laws of Victoria, Australia. Nothing in them takes away rights under the Australian Consumer Law.
For the village
You pay from the day the village is live. Residents can join with the code, and billing starts. There is no free period.
You pay by card through Stripe, monthly or yearly, charged automatically. Stripe emails a tax invoice for each payment. Village prices on the website are plus GST.
Month to month, or a year if you choose yearly (twelve months for the price of ten).
Ten or more live communities: 10% off each one.
Cancel any time in the app. You are not charged again, and the village stays on until the end of the period already paid. How money is handled is in our refund policy.
Village companies also agree to our Service Agreement when they sign up.
If you leave, you get an export of events, attendance and residents. We delete ours within 30 days, except what the law requires.
For residents
Use your real name.
Be kind in posts, comments, photos and messages. No bullying, harassment, or anything offensive.
Only share photos of other people if they are happy for you to.
Do not use Verandah to sell things, unless your village allows it.
The office can hide a post or photo, and remove anyone who breaks these rules. If something upsets you, use Report or tell the office.
For local shops
A name on the list in Beyond the gate is free.
A listing with photo, phone and a short about is $19 a month including GST, as a monthly card subscription.
Featured is $49 a month including GST: the card at the top of Beyond the gate, an offer for residents, and every nearby village. Monthly card subscription. Cancel any time.
Paid plans are also covered by our Service Agreement, which you agree to when you sign up.
Listings wait to be checked. We or the village can decline a listing that does not fit.
Do not mislead residents about prices, hours or an offer.
What’s yours
Your photos and posts stay yours. By sharing them, you let us show them to your community in the app. You can delete them whenever you like.
Lifts
A lift is arranged privately between neighbours. Verandah and the village do not provide the transport, check the driver or the car, or arrange insurance. Drivers are responsible for being licensed and insured. Only offer or take a lift you are comfortable with.
What this is not
Verandah is not an emergency service. In an emergency, call 000.
Staff can see when someone has stopped coming to activities, so they can say hello. It does not watch anyone’s health or safety.
Your information
Our privacy policy explains what we keep and who sees it. In short: neighbours see what you share, staff see attendance, and nobody outside your community sees anything.
When things change
We may update the app and these terms. If a change matters, we will tell you in the app, and we will date the pages here.
Leaving
Residents can leave at any time: delete the account in Settings, ask the office, or email us. Villages and local shops can cancel as set out above.