Last updated 10 November 2026
The policies that sit behind the app. Written in the same language as the rest of the site. Based in Melbourne. Email hello@verandahapp.com.au.
What we keep, who in the village can see it, where it is stored, and how to complain to us or to the OAIC.
How the village pays, how residents should behave, that lifts are between neighbours, and how local shops list in Beyond the gate.
For village companies and local businesses that pay for Verandah: fees, card billing, cancelling, data and liability.
Billing starts when the village is live. Cancel any time. When a refund is due, and what the Australian Consumer Law still covers.
How to leave Verandah, in the app or by email, and what is deleted.
Joining your village, signing in, reporting or blocking someone, and how to reach us.