Last updated 10 November 2026
Verandah is a paid service for the village, from the day it goes live. Residents never pay, so residents are never refunded. This page is for the village company or local shop that pays. Nothing here takes away your rights under the Australian Consumer Law.
You pay by card when you add the village, and it goes live as soon as the payment goes through: the join code works, and residents can come in. There is no free period. Village prices are plus GST. Your card is then charged automatically each month or year through Stripe, and Stripe emails a tax invoice for each payment.
Cancel any time in the app (head office, Billing), or email hello@verandahapp.com.au. You are not charged again, and the village stays on until the end of the period already paid. We do not refund a month that has already started, unless the Australian Consumer Law says we must (for example, we did not provide the service we sold).
A name on the list is free. Listing ($19 a month) and Featured ($49 a month), both including GST, are monthly card subscriptions. Cancel any time in the app. Paid extras stay until the end of that month. We do not refund a month that has already started, unless the Australian Consumer Law says we must.
Yearly is twelve months for the price of ten, paid once. That price is for the year. If you cancel during the year, the village can stay on until the year you paid for ends, or we can switch it off when you ask. We do not refund the unused part of a year already paid, unless the Australian Consumer Law says we must.
If Verandah is not as described, or we fail to provide it, you have remedies under the Australian Consumer Law. That can include a refund, a repair, or a replacement, depending on the problem. Write to us and we will sort it.
If a refund is due, we pay it the same way you paid us, to the same card, including the GST that was charged, within 10 business days of agreeing the amount.
Email hello@verandahapp.com.au.