Version 1.0 · 9 November 2026
This agreement covers village companies (operators of retirement and over-55s lifestyle communities) and local businesses that pay for Verandah. Residents use the app free under our Terms of use and Privacy policy.
1.1 This agreement is between Rachael Garthe trading as Verandah (ABN 83 684 743 288), of 6/53-55 Garden Drive, Tullamarine VIC 3043 (Verandah, we, us) and the company or business named when the account is created (you, the Customer).
1.2 You accept this agreement by ticking “I agree to the Verandah Service Agreement” when you sign up, or by agreeing when you add a community or start a paid plan. The person who agrees confirms they are authorised to bind the Customer.
1.3 We record who accepted, the version accepted and the date and time, and email you a copy. That record is evidence of acceptance.
1.4 If you have a separate signed agreement with us, that agreement wins where it conflicts with this one.
3.1 For village companies, each Community gets a resident app (notices, activities, clubs, lifts, room bookings, messages, polls, a local business directory), village staff tools (notices, events, attendance, newsletters, residents list, faults) and a head office view across all your Communities.
3.2 For local businesses, the Service lists your business in the directory residents see near their Community, on a Free, Listing or Featured plan as described in the Service.
3.3 We may improve, change or remove features. We will not remove a core feature you are paying for without at least 30 days’ notice, and if that change materially reduces the Service you may cancel and receive a pro-rata refund of prepaid Fees.
3.4 Residents join a Community with a join code you control. You decide who is approved, and you can remove access at any time.
4.1 Fees at the date of this version:
4.2 Volume discount. When a village company has 10 or more Communities live, each Community’s Fee is reduced by 10%.
4.3 Households. A Community’s Fee is set by the greater of the number of Households you tell us and the number of distinct homes on its resident list. If that number passes 100 or 250, the Fee moves to the next band from the next billing date. We tell you in the Service before it changes. We never switch a Community off because it has grown.
4.4 Founding and agreed rates. A founding or agreed rate we confirm to you in writing applies for the period stated, then the standard Fee applies.
4.5 Card billing. Fees are charged in advance to your card, monthly or yearly, through our payment provider Stripe. You authorise us to charge each Fee on its billing date until the Plan is cancelled. We do not see or store full card details. Stripe emails a tax invoice for each payment.
4.6 Failed payments. If a payment fails, we will tell you and Stripe will retry. If it is still unpaid 14 days after the due date, we may pause the Community or listing until it is paid.
4.7 Price changes. We may change the standard Fees with at least 30 days’ written notice. The new Fee applies from your next billing date after the notice period, and you may cancel before then.
5.1 This agreement starts when you accept it and continues month to month (or year to year on yearly billing) until cancelled.
5.2 Cancelling. You can cancel a Community or business Plan at any time in the Service, or by emailing hello@verandahapp.com.au. You will not be charged again, and the Plan stays on until the end of the billing period already paid. Cancelling does not delete your data; see section 7.
5.3 Refunds. Fees already paid are not refundable for a part-used billing period, except where section 3.3 applies, where we have charged in error, or where the Australian Consumer Law requires a refund.
5.4 Ending for breach. Either party may end this agreement by written notice if the other materially breaches it and does not fix the breach within 14 days of being told.
5.5 Suspension. We may suspend access straight away if needed to stop unlawful use, a security threat, or serious harm to Residents, and will tell you why as soon as we can.
5.6 Closing your account. You can ask us to close your login at any time. Closing a head office or business login cancels its paid Plans first.
6.1 You will keep logins secure and remove staff who leave; give accurate Household numbers and business details; make sure notices, offers and other content you post are lawful, accurate and suitable for older Residents; tell Residents the Community uses Verandah and point them to our Privacy policy; and not use the Service for spam, unlawful discrimination, harassment, or to collect Residents’ information for unrelated marketing.
6.2 The Service supports community life. It is not an emergency, medical, or personal alarm service. You remain responsible for your own emergency procedures, duty of care to Residents, and obligations under retirement village and aged care laws.
6.3 Lifts and other help between neighbours are arranged between Residents. We do not provide transport or check drivers.
7.1 We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and as set out in our Privacy policy.
7.2 Your data stays yours. You own Customer Data. You give us permission to store and use it only to run, support and improve the Service. We do not sell it, and we do not show Residents third-party advertising based on it. Local business listings are shown to Residents as part of the Service.
7.3 Separation. Each Community’s data is kept separate. Village staff see only their Community; head office sees only its own Communities.
7.4 Storage. Data is hosted with our providers (including Supabase and Vercel) in Australia where available. Card payments are handled by Stripe.
7.5 Data breaches. If we become aware of an eligible data breach affecting your Communities, we will tell you promptly and meet our obligations under the Notifiable Data Breaches scheme.
7.6 When you leave. On request within 60 days of cancelling, we will give you an export of your Communities’ events, attendance and resident list. After that we delete Customer Data, except where the law requires us to keep it (for example, tax records).
8.1 We own the Service, the Verandah name and logo, and everything we build. You get a non-exclusive right to use the Service while your Plan is active.
8.2 You keep ownership of your logos, photos and content. You let us show them in the Service, and, with your written OK, name you as a customer.
8.3 Suggestions you give us about the Service may be used freely, without payment.
9.1 We aim to keep the Service available at all times but do not guarantee it will be uninterrupted. Planned maintenance will be outside 8am to 6pm Melbourne time where possible.
9.2 Support is by email at hello@verandahapp.com.au. We aim to reply within one business day.
9.3 The Service relies on third-party providers (hosting, email, Apple and Google app stores, Stripe). We are not responsible for their outages, but will work to restore the Service quickly.
10.1 Australian Consumer Law. Nothing in this agreement excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we can limit our liability for a failure to meet a consumer guarantee, it is limited to supplying the Service again or paying the cost of having it supplied again.
10.2 Cap. To the extent the law allows, our total liability under or in connection with this agreement in any 12 months is limited to the Fees you paid us in those 12 months.
10.3 Indirect loss. Neither party is liable for loss of profit, revenue or data, or for indirect or consequential loss, except for loss caused by fraud, wilful misconduct, or a breach of section 7.
10.4 Indemnity. You indemnify us against third-party claims arising from content you post, or from your breach of section 6, except to the extent we caused the loss.
11.1 Changes. We may update this agreement. We will email you at least 30 days before a change that reduces your rights takes effect, and you may cancel before then. The version and date are shown at the top.
11.2 Notices. Notices go by email: to us at hello@verandahapp.com.au (or by post to the address in section 1.1), and to you at the email of your head office or business login.
11.3 Governing law. The laws of Victoria, Australia apply. Both parties submit to the courts of Victoria.
11.4 Disputes. Before going to court, we will both try to resolve a dispute in good faith for at least 30 days.
11.5 Other. You may not transfer this agreement without our written consent. If any part is invalid, the rest still applies. This agreement, the Privacy policy and any written rate we confirm to you are the whole agreement for the Service.