Stuck, or something not working? Email hello@verandahapp.com.au and a real person in Melbourne will write back, usually within a working day.
Your village office has a join code, often on the noticeboard. Open Verandah, choose Resident, and type the code. If you can’t find it, ask the office.
Use the email and password you joined with. If you can’t remember the password, tap “I have forgotten my password” on the sign-in screen and we’ll email you a link.
A path light that’s out, or a question for staff: use Ask the office in the app. It goes to your village staff.
In a message, tap Report to send a copy to your village office, or Block so they can’t message you. They aren’t told. You can report a photo or a comment too.
Verandah is not an emergency service. In an emergency, call 000.
You can delete your account in the app at any time. Here’s how, including what to do if you no longer have the app.
Run a village? Sign up as head office and set up your village in a few minutes. Have a café or salon nearby? List your business. Questions first? Send us a message or email hello@verandahapp.com.au, or see For businesses. Village companies can also try the demo village.